Customer Satisfaction Assessment 2022/23

The Jamaican Ministry of Agriculture, Fisheries and Mining's "Customer Satisfaction Assessment 2022/23" report assesses the level of satisfaction of external customers with the services offered by nine entities and six major divisions of the Ministry. The study, based on surveys of 1,306 users, reveals an improvement in overall satisfaction, reaching 80.3% in 2022/23 compared to 79% the previous year. The analysis covers areas such as responsiveness, access, communication, and service reliability, identifying strengths and areas for improvement to drive excellence and modernization in customer service in the agricultural public sector.